faq

Do you give refunds?
Yes, we accept returns on all full priced items returned to eboutique within 21 days of receipt. Your original payment method will be refunded. Please note sass & bide do not refund any taxes & duties paid by the customer.
We do not refund the original shipping charges unless deemed faulty.  

Can i return a SALE item?
Please note sale items are final sale and cannot be returned for a refund unless deemed faulty.

How do i return an item?

For returns terms & conditions, please read: http://www.sassandbide.com/returns

Please include a copy of your original invoice and fill out the returns form (sent with your original order or click here to download a copy) and send to the below address with the returned item/s:

sass & bide e-boutique 
studio 5, 
32 Ralph street 
Alexandra NSW 2015 
Australia

phone: +61 2 9317 6770 
email: eboutique@sassandbide.com

Can i track my parcel online? 
You can track your order online via DHL Express at http://www.dhl.co.us/en/express/tracking.html

Can I change my delivery address once my order has been shipped?
Once your order has been confirmed, you delivery details cannot be changed.  

I haven't received my order.
You can track your order online via DHL Express http://www.dhl.co.us/en/express/tracking.html 

How much is delivery & how long does it take?
All orders are shipped using DHL Express at a cost of USD $30.00 per order. All orders over USD $500.00 receive free delivery. Delivery is approximately 2-5 business days. Please allow 1-2 additional days for locations outside of metropolitan areas.

Delivery for orders placed by 10:00 A.M. Monday - Friday AEST (For in-stock items only) are shipped within 24-48 hours.  Any delivery date or time specified by us is a best estimate only and sass & bide will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. 

Orders are subject to availability.

Do you ship Internationally?
We currently only ship to Australia, UK, USA & NZ. Sign up to our database to be notified when shipping becomes available in your region. http://www.sassandbide.com/join/

What payment methods do you accept?
We accept visa, mastercard & paypal. At this time we do not accept american express. 

I am unsure about sizing
Please check our size guide for more sizing information. 
http://www.sassandbide.com/size-fit-guide

Customer Care
phone: +61 2 6317 6770
email: eboutique@sassandbide.com
Monday - Friday 9am - 5pm AEST