Frequently Asked Questions
Check out the size guide for the garment you are interested in, or contact our Customer Service team at firstname.lastname@example.org or on 1300 131 195.
phone: 1300 131 195 or +61 2 9317 6770
We currently have boutiques in Australia and New Zealand. To find your local boutique, visit our Store Locator here.
To purchase a gift card, please contact your nearest store. We are currently looking to launch online gift cards within the next few months of 2017.
Please contact Customer Care here, and we can check product availability at your local boutique.
Register an account with us here. By registering, you can choose to receive news and promotional updates, as well as check out faster, view your order history, and create a wishlist.
Have a question about a product or shopping with us & need a quick response? Our Live Chat customer service team are available Monday to Friday, 9am to 5pm Australian Eastern Standard Time (excluding public holidays).
Afterpay is a payment platform for Australian customers. Afterpay offers interest-free payment plans for your purchases online. Buy and receive what you want today and pay it off in four equal instalments fortnightly.
To become an Afterpay customer you need to be over 18 years of age with a debit or credit card and an Australian residential address. You do not need to already be an Afterpay customer, you can sign up at checkout. Afterpay is not offered to international customers.
Add your sass & bide items to your shopping bag and checkout as normal. In checkout select Afterpay as your payment method, you will be directed to the Afterpay website. Login or register with Afterpay, enter your details & confirm payment. Your payment schedule will then be emailed to you.
Yes, your sass & bide order will be shipped as per our normal delivery terms and conditions.
Our normal terms and conditions apply to all Afterpay orders. Please visit our returns page for further information on our returns policy.Please note we are unable to cancel or accept returns on sale items.
If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
Once an order has been placed, the order details and order value cannot be changed. If you wish to cancel your order or return your item(s) place your return through our normal process and you will be refunded through to your Afterpay account.
Please note we are unable to cancel or accept returns on sale items.
Unfortunately we are unable to process exchanges on Afterpay orders. The order will need to be returned via the normal returns policy and a new order placed.
In your shopping cart, insert the valid code into the 'promo code' section and apply. For any issues please contact our Customer Service team at email@example.com
In your shopping cart, insert the valid code into the 'gift card' section and apply. For any issues please contact our Customer Service team at firstname.lastname@example.org
We accept most major credit cards, PayPal & eBoutique gift vouchers.
Unfortunately once your order has been placed, we are unable to make any changes. We are unable to cancel your order after it has been dispatched.
You can either register for an account with us, or check out as a guest. We recommend registering an account for faster checkouts, viewing your order history, and receiving news and promotional updates. Register for an account here.
Please contact Customer Care here, and we can confirm your account details with you.
Yes. All orders are dispatched via DHL and require a signature at delivery.
Please email email@example.com to request a returns authorisation number (RA#). Returns will not be accepted without appropriate paperwork and a RA#. Please enclose a copy of your original invoice and fill out the returns form sent with your original order. Please ensure you indicate if you would like a refund, exchange or credit note. You can send your item/s to the below address:sass & bide eBoutique ReturnsOrder #______Studio 5, 32 Ralph StAlexandria NSW 2015Australia
Yes, we accept returns on all full priced items returned to the eBoutique within 14 days of receipt. Your original payment method will be refunded. Please note sass & bide do not refund any taxes & duties paid by the customer.
Unfortunately, online orders are not able to be returned to a boutique. Please see our Returns Policy here.