REFUND & EXCHANGE POLICY
We take great pride in our reputation for quality.
RETURNING E-BOUTIQUE PURCHASES
If you change your mind, you can request an exchange or return of your purchase for a refund or eBoutique credit. We happily accept returns and exchanges on full priced items. All returns must be in the original condition as sent. The item must not be worn, altered or washed, and must have its original tags attached.
If you would like to return or exchange an item, please notify us by email to obtain a Returns Authorisation Number (RA#). Unfortunately, we cannot accept returns of online purchases in store. Please Note: We cannot set items aside for exchanges.
Items must be returned within 14 days of receiving the order for Australian orders, and within 21 days for orders for New Zealand, United Kingdom, and United States. Returns after this date cannot be accepted. For hygiene reasons, we do not offer returns on lingerie or earrings. We are unable to offer returns on eVouchers. We are unable to offer returns on our Charity Collections.
Sale Returns / Online Warehouse Sale Returns
Please consider sale purchases carefully, as we do not offer returns, exchanges, refunds or store credit on these items. Sale items will only be accepted if the merchandise is faulty or wrongly described.
At sass & bide, we pride ourselves on our premium designer pieces and quality craftsmanship, however we understand that there may be times where you need to return an item purchased from our eBoutique. In the instance that you receive an item that is faulty or wrongly described, you may elect to receive a refund, an exchange for an other item, or store credit. Please be advised that all faulty returns are assessed by our Quality Management team. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once sass & bide has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.
How to return eBoutique purchases
Please contact us by email at firstname.lastname@example.org for approval of the return and issue of a Return Authorisation number (RA#). Returns without a valid Returns Authorisation number will not be accepted. Returns are processed within 3 -5 business days of receiving the return.
Once you have the RA number, you can complete the eBoutique Return Slip. Please send the item, the completed eBoutique Return Slip to:sass & bide E-boutique Returns Order #_______ Studio 5 32 Ralph st Alexandria NSW 2015 Australia
Once you have the RA number, you can complete the eBoutique Return Slip. Please send the item, the completed eBoutique Return Slip to:
sass & bide is not liable for the loss of an item which is being returned, so please securely package and return the your using registered mail. We are not responsible for any items that are returned to us by mistake or without an RA number.
If you are returning a faulty, damaged or incorrect item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs. We are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Please allow up to two weeks in Australia and New Zealand and up to four weeks for UK and US for your return to arrive at our returns centre. Once we have accepted and processed your return, we will notify you via email, using the email address provided with your original online order. Please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.
TAX & IMPORT DUTIES
Orders delivered within Australia may be subject to customs duty, import fees and taxes, including GST. sass & bide will pay in full any import charges on your behalf. With each item ordered, you authorise sass & bide and/or its agent to act on behalf of you, the recipient, in order to receive information relating to the import charges, and facilitate the clearance of the merchandise.
If you were charged any custom duties or sales taxes for your original order, these taxes or duties are non-refundable through sass & bide. We suggest you contact your local customs bureau directly to enquire how these duties or taxes may be recovered for returned merchandise.
RETURNING IN-STORE PURCHASES
Change of mind returns
If you change your mind about a full priced item and wish to return it, you may request an exchange for another item or a store credit, if: you can provide its receipt, it is unworn and in its original condition (not damaged or washed) and you make the return within 7 days of purchase or delivery.
We do not offer refunds for change of mind returns for in-store purchases.
For health reasons, change of mind returns will not be accepted on lingerie, shoes, jewellery and accessories.
We are unable to offer returns on gift cards, and also for sale items, unless they are faulty or wrongly described.
Returns will be accepted on any faulty or wrongly described merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.
How to return in-store purchases
Purchases made in-store can be returned to any sass & bide store within the country of purchase. Stores cannot accept returns or exchanges of sass & bide items which have been purchased online or from Myer stores.
Simply present your receipt or proof of purchase in-store and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances.
Refunds for faulty or wrongly described merchandise will be processed using the same method of payment used to make your purchase. Where the purchase was a gift, a credit voucher will be issued.