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Returning e-Boutique Purchases
A lot of love goes into the design of each sass & bide piece, so we want you to love them as much as we do. We are excited to now offer our Australian customers free & easy returns if you change your mind, or an item isn't right. You can simply request a return for a refund, exchange or eBoutique credit. We happily accept returns and exchanges on all full-priced items and sale items can only be returned for exchange or credit note. Please be aware that we are unable to place items on hold as exchanges are subject to availability once your return arrives at our head office.
All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order. For hygiene reasons, we do not offer returns on lingerie or earrings and we are unfortunately unable to offer returns on our Charity Collections.
Please note, items purchased during short term promotional sales such as Vogue Online Shopping Night are not classed as "sale items" and are subject to our normal returns policy.
If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once sass & bide has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.
How to return eBoutique purchases
All Australian orders are packed with a returns slip and a returns label. To arrange a return, follow the below steps:
1. Please contact us by email at firstname.lastname@example.org to obtain a Return Authorisation number (RA#).
2. Complete the eBoutique Return Slip included with your order and package up your items.
3. Apply the returns label that arrived with your order to the package
4. Drop off your return package at any Australia Post Office, red post box or parcel locker addressed to us:
sass & bide E-boutique ReturnsRA #____sass & bideStudio 5, 32 Ralph stAlexandria NSW 2015Australia
sass & bide is not liable for the loss of an item which is being returned but rest assured our new free returns process is tracked.
If you are returning a faulty, damaged or incorrect item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
Once we have accepted and processed your return, we will notify you via email. Please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.
Returning In-Store Purchases
If you change your mind about a full priced item and wish to return it, you may request an exchange for another item or a store credit, if: you can provide its receipt, it is unworn and in its original condition (not damaged or washed) and you make the return within 7 days of purchase or delivery. Please consider purchases carefully as we do not offer refunds for in-store purchases unless the item is deemed faulty.
Please also consider sale purchases carefully as we do not offer refunds or exchanges for sale items in-store.
For health reasons, change of mind returns will not be accepted on lingerie, shoes, jewellery and accessories.
We are unable to offer returns on gift cards.
Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.
How to return in-store purchases
Purchases made in-store can be returned to any sass & bide store. Stores cannot accept returns or exchanges of sass & bide items which have been purchased online or from Myer stores.
Simply present your receipt or proof of purchase in-store and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances. All returns must be in the original condition. The item must not be worn, altered or washed, and must have its original tags attached.
Refunds for faulty merchandise will be processed using the same method of payment used to make your purchase. Where the purchase was a gift, a credit voucher will be issued.