Frequently Asked Questions

I'm unsure which size to choose?

Check out the size guide for the garment you are interested in, or contact our customer care team who can assist you.


What are your Customer Service opening hours?

Our Customer Care team are available Monday - Thursday 9am - 5pm, Friday 9am - 4pm AEST (excluding public holidays). Please note during busy sale periods we may take slightly longer to respond.

Our phone is currently unavailable. All enquiries will be answered via email or live chat. For email, please send your enquiries to and we will answer you as soon as possible.

How can I find my local Boutique?

To keep up to date with store hours, you can check our store locator here.

The item I wanted is now out of stock, what can I do?

Please contact customer care to assist you.


How can I find out about upcoming promotions?

Register an account with us here. By registering, you can choose to receive news and promotional updates, as well as check out faster, view your order history, and create a wishlist.

What are your Live Chat hours?

Our Customer Care team are available to answer you on live chat Monday - Thursday 9am - 5pm, Friday 9am - 4pm AEST (excluding public holidays).

What is Afterpay?

Afterpay is a payment platform for Australian customers. Afterpay offers interest-free payment plans for your purchases online. Buy and receive what you want today and pay it off in four equal instalments fortnightly.

How do I become an Afterpay customer?

You can sign up at the checkout or by downloading the Afterpay app.

To become an Afterpay customer you need to: 

  • Be living in Australia
  • Be at least 18 years old
  • Have a valid and verifiable email address and phone number
  • Use an Australian bank payment card
  • Be capable of entering into a legally binding contract
  • Have a verifiable and valid ID
How do I use Afterpay?


Add your sass & bide items to your shopping bag and checkout as normal. In the checkout select Afterpay as your payment method, you will then be directed to the Afterpay website. Login or register with Afterpay, enter your details & confirm payment. Your payment schedule will then be emailed to you.


Download the Afterpay app, then register or log into your account. Click on the barcode button in the app to produce a barcode, then take the items to the counter. The store staff will scan your barcode from your phone and your Afterpay payment will be processed.

Do you have Afterpay in-store?

Yes, we now have Afterpay in our standalone Australian boutiques. Click here to find a store near you.

Will my order be shipped straight away?

Yes, your sass & bide order will be shipped as per our normal delivery terms and conditions.

How do I return an AfterPay item?

Our normal terms and conditions apply to all Afterpay orders. Online purchase paid through Afterpay cannot be exchanged or returned instore. Please visit our returns page for further information on our returns policy.

Please note we are unable to refund returns on sale items. A credit note or exchange will be issued. Should you purchase a sale item using AfterPay and wish to return the item, you will need to continue to pay the instalments to AfterPay to the full amount and a credit note will be issued.

What will happen if I fail to make payment?

If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

Can I modify or cancel my order?

Once an order has been placed, the order details and order value cannot be changed. If you wish to cancel your order or return your item(s) place your return through our normal process and you will be refunded through to your Afterpay account.

Please note we are unable to refund returns on sale items. A credit note or exchange will be issued.

How do I use a promo code?

At the checkout insert the valid code into the 'promotion code' section and apply. For any issues please contact our customer care team.


How do I use a gift card or credit note?

At the checkout insert the valid code into the 'gift card' section and apply. For any issues please contact customer care.


What payment methods do you accept?

We accept most major credit cards, PayPal, ZipPay & Afterpay.

Can I change or cancel my order?

Unfortunately once your order has been placed, we are unable to make any changes. We are unable to cancel your order after it has been dispatched.

Do I need to register an account to place an order?

You can either register for an account with us, or check out as a guest.  We recommend registering an account for faster checkouts, viewing your order history, and receiving news and promotional updates. Register for an account here.

I placed an order and didn't receive a confirmation email?

Please contact customer care and we can confirm your account details with you. 


Can I track my parcel online?

You can locate your tracking code on your Shipping Confirmation that will be sent to you via email.

How long does delivery take?

After you have received your shipping confirmation email, please allow 2-5 business days for delivery, depending on your location. You can track your delivery online with the tracking number provided in your shipping confirmation email.

Due to the current volume of orders, please expect up to 72 hours from the time of your order for it to be dispatched. 

Can I return Final Sale items?

Please consider Final Sale purchases carefully as items marked as "Final sale" cannot be returned or exchanged (subject to the Australian Consumer Law). 

How do I return/exchange an item?

Click here to lodge your return and receive your refund instantly with Refundid.

Please email to request a returns authorisation number (RA#). Returns will not be accepted without appropriate paperwork and a RA#. Please enclose a copy of your original invoice and fill out the returns form sent with your original order. Please ensure you indicate if you would like a refund, exchange or credit note. You can send your item/s to the below address:

sass & bide Returns
Order #______
13 Doody St,
Alexandria NSW 2015
Do you accept refunds?

Yes, we currently accept refunds on all full price items returned to the eBoutique within 14 days of receipt. Your original payment method will be refunded. Please note sass & bide do not refund any taxes & duties paid by the customer. Please refer to our updated Returns Policy.

Can I return a sale item?

Yes, we currently offer Online Credit or an exchange on sale items returned to the eBoutique after placing a returns request within 14 days of receipt. Please refer to our updated Returns Policy.

Items marked as "Final sale" cannot be returned or exchanged (subject to the Australian Consumer Law).

Can I return my online order to a boutique?

Unfortunately, online orders are not able to be returned to a boutique. Please see our Returns Policy here


Refundid provides shoppers instant refunds for their online returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.

With Refundid your refund appears in your account in under 30 seconds.

Click here to get started!


To receive an instant refund, you will need to make a Refundid account. You can make a Refundid account at in 3 easy steps.

1. Sign up by providing an email and phone number

2. Provide a BSB and Account number. This is where your instant refund will be sent to

3. Provide a valid Australian ID


After using Refundid your refund process is complete.

If you have not shipped back your items, you must do so by sending them to the address specified in the sass & bide returns policy and provide Refundid with the relevant shipping tracking number.

Please add this shipping tracking number through your Refundid account. For any questions related to the shipping tracking number, please reach out to Refundid here.

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