Frequently Asked Questions
Check out the size guide for the garment you are interested in, or contact our Customer Service team at email@example.com or on 1300 131 195.
Our e-boutique customer service team are available Monday to Friday, 9am to 5pm Australian Eastern Standard Time (excluding public holidays). Please note during our busy sale periods we may take up to 2 business days to respond.
phone: 1300 131 195 or +61 2 9317 6770
We currently have boutiques in Australia and New Zealand. To find your local boutique, visit our Store Locator here.
Please contact Customer Care here, and we can check product availability at your local boutique.
Register an account with us here. By registering, you can choose to receive news and promotional updates, as well as check out faster, view your order history, and create a wishlist.
Have a question about a product or shopping with us & need a quick response? Our Live Chat customer service team are available Monday to Friday, 9am to 5pm Australian Eastern Standard Time (excluding public holidays).
In your shopping cart, insert the valid code into the 'promo code' section and apply. For any issues please contact our Customer Service team at firstname.lastname@example.org
In your shopping cart, insert the valid code into the 'gift card' section and apply. For any issues please contact our Customer Service team at email@example.com
We accept most major credit cards, PayPal & Afterpay.
Unfortunately once your order has been placed, we are unable to make any changes. We are unable to cancel your order after it has been dispatched.
You can either register for an account with us, or check out as a guest. We recommend registering an account for faster checkouts, viewing your order history, and receiving news and promotional updates. Register for an account here.
Please contact Customer Care here, and we can confirm your account details with you.
You can locate your tracking code on your Shipping Confirmation that will be sent to you via email.
We currently only ship to Australia & New Zealand. Join our database to be notified when we launch worldwide shipping in mid 2018.
After you have received your shipping confirmation email, please allow 2-5 business days for delivery, depending on your location. You can track your delivery online with the tracking number provided in your shipping confirmation email.
Please email firstname.lastname@example.org to request a returns authorisation number (RA#). Returns will not be accepted without appropriate paperwork and a RA#. Please enclose a copy of your original invoice and fill out the returns form sent with your original order. Please ensure you indicate if you would like a refund, exchange or credit note. You can send your item/s to the below address:sass & bide eBoutique ReturnsOrder #______Studio 5, 32 Ralph StAlexandria NSW 2015Australia
Yes, we accept returns on all full priced items returned to the eBoutique within 14 days of receipt. Your original payment method will be refunded. Please note sass & bide do not refund any taxes & duties paid by the customer.
Please consider sale purchases carefully, as we do not offer refunds on these items. We do however offer an exchange or credit note on sale items. Sale items will only be refunded if the merchandise is faulty or wrongly described.
Unfortunately, online orders are not able to be returned to a boutique. Please see our Returns Policy here.