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Orders placed during Sale or Promotional periods may be subject to delay, please expect up to 3-4 business days from the time you place your order for it to be dispatched. We apologise for any delivery delays you may experience.
CHRISTMAS SHIPPING CUT OFF DATES
Please place your order before the 2nd of December for Standard Postage and the 9th of December for Express Postage, to ensure your order arrives in time for Christmas.
FREE STANDARD SHIPPING
Enjoy Free Standard Shipping on all orders over $300. Orders placed before 11am AEST will be despatched the same day, and orders placed after midday will be despatched the following day. Delivery times vary depending on the shipping address on your order.
Tracking Your Order
Tracking information will be available via a despatch email notification. Your signature will be requested upon delivery. Orders placed on the weekend will usually be processed within 24 hours of the next business day. Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.
If you have any questions relating to your delivery, please contact our Customer Care team here from Monday - Thursday 8:30am - 5pm, Friday 8:30am - 4pm AEST (excluding public holidays), or email us at email@example.com.
DUTIES & TAXES
The order total presented at checkout is inclusive of NZ GST of 15%. Deliveries to NZ are Delivery Duty Unpaid (DDU). Duties and taxes will be payable upon your order arriving in your country. This is be noted in the checkout process, presented as a checkbox in Terms & Conditions.We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office.