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Frequently Asked Questions
Check out the size guide for the garment you are interested in, or contact our customer care team who can assist you.
Our Customer Care team are available Monday - Thursday 9am - 5pm, Friday 9am - 4pm AEST (excluding public holidays). Please note during busy sale periods we may take slightly longer to respond.
Our phone is currently unavailable. All enquiries will be answered via email or live chat. For email, please send your enquiries to email@example.com and we will answer you as soon as possible.
We have temporarily closed our Boutiques and concessione across Victoria due to COVID-19. New Suouth Wales and New Zealand are on track to open Monday October 11th. To keep up to date with store hours, you can check our store locator here.
Please contact customer care to assist you.
Register an account with us here. By registering, you can choose to receive news and promotional updates, as well as check out faster, view your order history, and create a wishlist.
Our Customer Care team are available to answer you on live chat Monday - Thursday 9am - 5pm, Friday 9am - 4pm AEST (excluding public holidays).
At the checkout insert the valid code into the 'promo code' section and apply. For any issues please contact our customer care team.
At the checkout insert the valid code into the 'gift card' section and apply. For any issues please contact customer care.
We accept most major credit cards, PayPal, ZipPay & Afterpay.
Unfortunately once your order has been placed, we are unable to make any changes. We are unable to cancel your order after it has been dispatched.
You can either register for an account with us, or check out as a guest. We recommend registering an account for faster checkouts, viewing your order history, and receiving news and promotional updates. Register for an account here.
Please contact customer care and we can confirm your account details with you.
The order total presented at checkout is inclusive of NZ GST of 15%. Deliveries to NZ are Delivery Duty Unpaid (DDU). Duties and taxes will be payable upon your order arriving in your country. This is noted in the checkout process, presented as a checkbox in Terms & Conditions.
We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office.
You can locate your tracking code on your Shipping Confirmation that will be sent to you via email.
After you have received your shipping confirmation email, please allow 2-5 business days for delivery, depending on your location. You can track your delivery online with the tracking number provided in your shipping confirmation email.
Due to the current volume of orders, please expect up to 48 hours from the time of your order for it to be dispatched. Express Shipping is temporarily unavailable.
Please consider Final Sale purchases carefully as items marked as "Final sale" cannot be returned or exchanged (subject to the Australian Consumer Law).
Please email firstname.lastname@example.org to request a returns authorisation number (RA#). Returns will not be accepted without appropriate paperwork and a RA#. Please enclose the filled out returns form, then send your item/s to the below address:sass & bide eBoutique ReturnsOrder #______Studio 5, 32 Ralph StAlexandria NSW 2015Australia
Yes, we currently accept refunds on all full price items returned to the eBoutique within 30 days of receipt. Your original payment method will be refunded. Please note sass & bide do not refund any taxes & duties paid by the customer. Please refer to our updated Returns Policy.
Yes, we currently offer Online Credit or an exchange on sale items returned to the eBoutique after placing a returns request within 30 days of receipt. Please refer to our updated Returns Policy.
Items marked as "Final sale" cannot be returned or exchanged (subject to the Australian Consumer Law).
Unfortunately, online orders are not able to be returned to a boutique. Please see our Returns Policy here.