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Returning online Purchases
A lot of love goes into the design of each sass & bide piece, so we want you to love them as much as we do. If you change your mind, or an item isn't right you can simply request a return for a refund, exchange or online credit.
We are unable to offer a refund for change of mind on Sale purchases, however you may exchange the item or request an online credit note. Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
Please be aware that we are unable to place items on hold as exchanges are subject to availability once your return arrives at our head office.
All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order. For hygiene reasons, we do not offer returns on lingerie or earrings and we are unfortunately unable to offer returns on our Charity Collections.
We do not refund delivery costs for returns, exchanges and credit notes unless an item is faulty or if your order has been cancelled. sass & bide is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
Please note, items purchased during short term promotional sales such as Vogue Online Shopping Night are not classed as "sale items" and are subject to our normal returns policy.
ONLINE OUTLET & FINAL SALE: Please consider Online Outlet and Final Sale purchases carefully as items marked as "Online Outlet" or "Final sale" cannot be returned or exchanged (subject to the Australian Consumer Law). If you receive an item that is damaged or faulty, please contact firstname.lastname@example.org and our Customer Care team will be happy to assist you.
How to return online purchases
Please note, all purchases made through our New Zealand website are required to be sent back to our Australian warehouse and cannot be returned to any of our New Zealand boutiques.
To return your order please follow the below steps.
- Contact us at email@example.com to obtain your Return Authorisation Number.
- Fill out the Return Slip in full (we will email it to you).
- Repackage your item/s (no need to include the sass & bide branded box) and enclose the Return Slip.
- Post the parcel back to us. Please get a proof of postage receipt at the post office.
Please return your parcel to:sass & bide Returns13 Doody StreetAlexandria NSW 2015Australia
We will email you to confirm we have received your return. Once we receive your return, please allow up to 5 business days for your return to be processed.
We will email you and let you know that your return has been processed.
sass & bide is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
If you are returning a faulty, damaged or incorrectly received item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
Once we have accepted and processed your return, we will notify you via email. Please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your payment method or card issuer, it can take up to 10 business days for the funds to show in your account.
Returning In-Store Purchases
If you change your mind about a FULL PRICE item and wish to return it, you may request a refund or exchange for another item or a store credit, if: you can provide its receipt, it is unworn and in its original condition (not damaged or washed), must have its original tags attached and you make the return within 14 days of purchase or delivery. .
Please also consider sale purchases carefully as we only offer credit notes or exchanges for sale items in-store and do not offer refunds.
For health reasons, change of mind returns will not be accepted on lingerie, shoes, jewellery and accessories.
We are also unable to offer returns or store credit on gift cards and Charity Collections.
Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
How to return in-store purchases
Purchases made in-store can be returned to any sass & bide store. Stores cannot accept returns or exchanges of sass & bide items which have been purchased online or from Myer stores.
Simply present your receipt or proof of purchase in-store and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances. All returns must be in the original condition. The item must not be worn, altered or washed, and must have its original tags attached.
Refunds for faulty merchandise will be processed using the same method of payment used to make your purchase. Where the purchase was a gift, a credit voucher will be issued.
Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.
If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once sass & bide has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.