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Shipping
SHIPPING DELAYS
Our fulfilment warehouse is located in NSW and has limited staffing capacity based on NSW COVID rules. Orders placed during Sale or Promotional periods may be subject to delay, please expect up to 3-4 business days from the time you place your order for it to be dispatched. We apologise for any delivery delays you may experience.
FREE STANDARD SHIPPING
Enjoy Free Standard Shipping on all orders over $300 (valid only for customers shipping to an Australian address). Orders placed before 11am AEST will be despatched the same day, and orders placed after midday will be despatched the following day.
Please note, to limit contact when delivering orders, all parcels will no longer require a signature for delivery or collection.
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Shipping Charges & Delivery Timelines
Below are the shipping charges and delivery times (excluding public holidays):
Australia
| Region | Shipping Method | Cost | Anticipated Delivery* |
| Capital City | Standard | $10 | 2-3 business days |
| Other | Standard | $10 | 3-5 business days |
| Capital City | Express | $15 | 1-2 business days |
| Other | Express | $15 | 2-4 business days |
*These are estimated delivery times only, and unfortunately we are not able to guarantee them. sass & bide will not be liable for any delay in delivery. In particular, orders placed during Sale or Promotional periods may be subject to delay, please expect up to 3-4 business days from the time you place your order for it to be dispatched. Please note that our fulfilment warehouse is closed on public holidays.
Tracking Your Order
Tracking information will be available via a despatch email notification. Your signature will be requested upon delivery. Orders placed on the weekend will usually be processed within 24 hours of the next business day. Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.
If you have any questions relating to your delivery, please contact our Customer Care team here from Monday - Thursday 8:30am - 5pm, Friday 8:30am - 4pm AEST (excluding public holidays), or email us at customercare@sassandbide.com.