Terms and Conditions

1. Introduction

The terms of use for sass & bide websites and any smartphone apps (Sites) include these terms, the eBoutique Terms, Shipping Information, our Privacy Policy, and any other terms and conditions that appear in or are linked to or from the Sites (Terms). These Terms govern your use of, and access to, the Sites.

2. Content

  1. The Sites and their content are subject to copyright, and other intellectual property rights. These rights are owned by sass & bide Pty Ltd and its Australian and international related bodies corporate, or in the case of some material, a third party.

  2. You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on a Site, including audio and video excerpts, except as permitted by statute or with our prior consent.

  3. Our Sites include registered trade marks, and other marks that are otherwise protected by law. You may not use our trade marks without our consent.

  4. The Sites may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.

  5. Some of the products or services offered for sale or advertised, and information provided via the Sites may be from third parties, and not necessarily sass & bide. We may receive licence fees or commissions from third parties for products or services displayed or made available on the Sites or accessible through a link on the Sites. You acknowledge and consent to us receiving such fees.

3. Use of the Sites

You must not:

  1. use the Sites (including any of sass & bide’s social media sites) for any activities, or post or transmit to or via the Sites any information or materials, which:

    1. breaches any laws or regulations, infringes a third party's rights or privacy, or which are contrary to any applicable standards or codes

    2. interferes with other users, or defames, harasses, threatens, bullies, or offends any person, or which inhibits any other user from using the Sites

    3. is obscene, indecent, discriminatory, inflammatory or pornographic or which could give rise to civil or criminal proceedings;

  2. use the Sites to send unsolicited commercial or bulk electronic messages;

  3. make any fraudulent or speculative enquiries, reservations or requests using the Sites;

  4. provide false information when registering or changing your registration details;

  5. tamper with, hinder the operation of or make unauthorised modifications to the Sites

  6. knowingly transmit any virus or other disabling feature to or via the Sites; or

  7. attempt any of the above acts or permit another person to do any of the above acts.

4. Social media

  1. sass & bide uses a number of social media sites (eg Twitter, YouTube, Facebook, Instagram and Pinterest); but these may change over time. We reserve the right to cease any such sites in our discretion. Our own Sites may also include social media functions, including user reviews, ratings, forums, and the ability to interact with other users.

  2. Third party social media sites will also be governed by their own particular terms of use.

  3. sass & bide does not necessarily endorse, support, sanction, encourage, verify or agree with any comments, opinions or statements posted by any users or members on Sites or sass & bide’s social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent our views.

  4. Users must not post or upload any comment, content or link to the Sites or sass & bide’s social media sites which does not comply with these Terms, including if it is defamatory, harassing, bullying, indecent or inflammatory.

  5. sass & bide may moderate user-posted content and may remove any content that, in sass & bide’s opinion, is inappropriate. While we review content regularly, there may be times when inappropriate or content is viewable before it can be removed.

  6. sass & bide does not undertake to inform users when such content has been moderated or removed. sass & bide may provide warnings, or otherwise block or suspend users or their accounts in our sole discretion.

  7. Where you post or submit content to a Site, including as part of a competition or trade promotion, you warrant that you:

    1. have the permission of the person/s appearing in the content to submit it to the Site, and for them and their image or likeness to be subject to these Terms, including use by sass & bide and in accordance with our Privacy Policy;

    2. have the right to submit the content (including copyright); the content is your own original creation; and that you unconditionally and irrevocably consent to any act or omission which might infringe any moral rights you may have in the content (as defined in the Copyright Act 1968 (Cth));

  8. sass & bide may copy, reproduce, publish, display, alter, or distort user submitted content, and use it for any purpose, (including without limitation, any future promotions or campaigns involving sass & bide) at any time in the future, and via any media;

  9. sass & bide does not accept any responsibility or liability where content is downloaded from the Sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and sass & bide does not accept any liability for such actions; and

  10. any personal information you provide about yourself, or the person/s appearing in user submitted content, may be used by sass & bide to conduct campaigns, research and marketing activities (including informing you about special offers from sass & bide, and to become part of databases maintained by sass & bide or its associated entities), and otherwise be used in accordance with sass & bide’s Privacy Policy.

5. Cookies

Cookies are small pieces of information captured when your device is used to access online content.  sass & bide’s Privacy Policy outlines how we use cookies. If you disable cookies on your browser or device, you may not be able to fully experience all features of the Sites.

6. Liability

  1. sass & bide makes no representations or warranties of any kind, express or implied as to the operation of our Sites or the information, content, materials or products included on our Sites, except as otherwise provided under applicable laws.

  2. Neither sass & bide, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in relation to, the use of our Sites or sites linked to our Sites. This limitation applies to direct, indirect, consequential, special, punitive or other damages suffers, as well as damages for loss of profits, business interruption or the loss of data or information.

  3. You assume all risk of use of all features of a Site. You release sass & bide of all responsibility for any consequences of their use.

  4. By continuing to access our Sites you agree that your access to, and use of, them is subject to these terms and all applicable laws, and is at your own risk.

  5. Our Sites and their contents are provided to you on "as is" basis; our Sites may contain errors and inaccuracies and may not be complete or current. We cannot guarantee our Sites will always be available or fault- or virus- free.

7. Updates and termination

  1. sass & bide may vary these Terms at any time. By continuing to use the Sites you consent to any variations. It is your responsibility to regularly check these Terms for any variations.

  2. At any time, we may, in our sole discretion, suspend or terminate the access to the Sites for any user without notice for any reason, including but not limited to a breach of these Terms. Suspension or termination shall not affect either party’s rights or liabilities.

  3. sass & bide may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Sites breaches these Terms, or any applicable laws.

  4. sass & bide may identify or bring legal action against any person who is or may be breaching these Terms, including obtaining injunctive relief.

8. Jurisdiction

  1. These Terms and the Sites are governed by and construed in accordance with the State of New South Wales, Australia. If a dispute arises from these Terms, you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, except in relation to application for any injunctive relief sought by sass & bide.

  2. The Sites may be accessed in Australia and overseas. We make no representations that the Sites comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Sites from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Sites.


eBoutique Terms

These terms are a contract between the customer (you) and sass & bide Pty Ltd (and its Australian and international related bodies corporate) (sass & bide), applying to the ordering, purchase and delivery of Items from sass & bide’s websites (Sites) as amended from time to time (Terms).  These Terms contain important information about the ordering, processing and delivery of Items, including limitations of liability. Other important terms may also apply to your Order, such as Shipping Information, our Returns Policy and our Privacy Policy.  If you have any questions, please contact us at eboutique@sassandbide.com, or on 1300 131 195 and we will be happy to assist you.

            1. Definitions

              Agent means a third party delivery or shipping company, determined by sass & bide, such as DHL Express or TNT.

              Business Day means a day on which trading banks are open for the transaction of banking business in Sydney, Australia.

              Delivery Address means the address to which the Items are to be delivered as stated on the Order.

              Delivery Fee means the fee charged for the delivery of Items. In certain cases, shipping will be at no cost. See the Shipping Information page for more details.

              Gift Voucher means an online eBoutique gift voucher, to the value of a nominated amount.

              Items means the items or products offered for sale described or displayed on the Site.

              Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.

              Order means a request by you to purchase Items from sass & bide under these Terms.

              Personal Information has the meaning in the Privacy Act 1988 (Cth).

              Price means the purchase price of each Item as specified on the Site (which may include any applicable tax or duty, such as GST, if applicable.  See our Shipping Information for more details).

              Privacy Policy means the sass & bide Privacy Policy here.

              Returns Policy means the sass & bide Returns Policy here.

              Site includes the sites available from www.sass & bide.com, or any other websites or apps maintained by or for sass & bide.

              Site Terms means the terms governing your use of the Site, here.

              We, Us, Our, and sass & bide means sass & bide Pty Ltd and, where relevant, our Australian and international related bodies corporate.

              You and Your means you as the purchaser of Items under these Terms.

            2. These Terms
              1. You will be bound by these Terms when you submit an Order via the Site. Each Order you place is a separate contract between you and sass & bide.  An Order submitted by you is an offer by you to purchase Items for the Price (plus any Delivery Fee).
              2. You acknowledge that all Orders are for Items intended for personal and non-commercial use only, and that quantity restrictions may be applied by sass & bide from time to time.
              3. In completing the Order form, you agree to provide complete and accurate personal details (or those of the recipient of gifts) to enable the processing and delivery of your Order. This information will also be used by the Agent to deliver your Order. You also agree to obtain consent to provide sass & bide with personal details of recipients of gifts Ordered by you.
              4. From time to time, we may restrict the quantity of Items which can be purchased in one Order, or during a particular time period, or per person, or per address. Any quantity restrictions will be stated you on the product page, in promotional materials or otherwise advised to you.
              5. sass & bide will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Items to you (or your nominated recipient) as a result of inaccurate or incomplete personal details provided in an Order by you.
              6. You may Order from sass & bide if you are aged 16 years or over, have an active email account and a telephone number at which you can be contacted.
              7. Once you submit your Order, cancellations of your Order or changes to the Items in your Order cannot be made, unless by agreement with sass & bide or otherwise under these Terms. However, you can return Items under the Returns Policy. You should check your Order carefully before submitting it.
            3. Orders
              1. When we accept an Order, it constitutes an agreement by sass & bide to supply the Items under these Terms. However, sass & bide reserves the right to reject your Order later for any reason, at any time. 
              2. If we reject an Order, we will notify you of the reason for rejection via email or phone as soon as reasonably practicable.  sass & bide will not be liable to you for your loss or that of any third party for the rejection of an Order.  If we reject an Order and your payment for the Items has already been processed, we will refund any money paid to us in respect of that Order.
            4. Availability of Items
              1. From time to time, some Items on the Site may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the relevant Items.
              2. We may withdraw or suspend from sale any Item displayed on the Site, either temporarily or permanently, at any time.  sass & bide is not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Item.  Where an Item which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Item has already been processed, we will refund any money paid to us.
              3. If your Order is affected by a genuine error (including in a description, image or a Price), we reserve the right to cancel your Order and refund any money paid to us.
              4. You acknowledge and agree that:
                1. all pictures and images of Items displayed are for illustrative purposes only;
                2. any accessory featured with an Item is for illustrative purposes only, and may be sold separately; and
                3. where we provide dimensions and measurements in the description of an Item, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Item is suitable for your purpose prior to submitting your Order.
            5. Price and payment
              1. When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.
              2. See our Shipping Information for an explanation of any taxes, including GST, VAT, Import fees, or other duties which might apply to your purchase.
              3. sass & bide reserves the right to change or alter Prices of Items on the Site without notice to you. If you have already submitted an Order at a particular Price, there will be no change or alteration to that Price (provided your Order is not affected by a pricing error, in which case clause 4.4 will apply).
              4. You can pay for your Items by any of the methods specified on the Order form on the Site, including credit card and Pay Pal. The name on the credit card used for the payment must match the name on the Order.
              5. Any payment for an Order must be cleared by sass & bide before Items are despatched. If your payment cannot be processed, your Order will be rejected under clause 3. If a credit card payment cannot be processed you should contact your card issuer first to try to resolve the problem, or use an alternative payment method.
              6. In paying or attempting to pay for Items, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
              7. Lay by is not available for Orders.
            6. Delivery
              1. sass & bide uses Agents to deliver your Items. You agree that your details, including your Delivery Address, will be supplied to the Agent for the purpose of delivering your Items.
              2. For specific information about Delivery Fees, timing estimates for delivery, and excluded locations, please see the Shipping Information for your country.
              3. Notwithstanding the delivery times stated in the Shipping Information:
                1. sass & bide cannot guarantee that delivery will occur in the delivery time frames; and
                2. sass & bide is not liable for any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
              4. During major sales events, Orders may experience delivery delays.
              5. Delivery of Items will take place at the Delivery Address specified by you in the Order.
              6. If you are not personally available to accept delivery, you may appoint a representative to accept delivery in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf. You agree that we will be entitled to rely on your representative's instructions as if they were your own.
              7. On delivery, the Agent may require you or your representative to provide them with proof of identity, such as photo ID. sass & bide may not make delivery of the Items if the person receiving the Items is unable or unwilling to provide satisfactory evidence of proof of identity.
              8. You or your representative may be required to sign a delivery form to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.  Where redelivery is required because of refusal to accept delivery, you may be required to pay additional Delivery Fees.
              9. Once delivered, you must inspect the Items and ensure the Items delivered match your Order. You must let us know about any damaged, missing and incorrect Items as soon as possible by contacting customercare@sassandbide.com , or via (02) 6190 1352.  
            7. Order cancellations and Returns
              1. Unless provided for under these Terms, you cannot cancel or change an order unless agreed to by sass & bide. You should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return Items under the Returns Policy.
              2. Delivery Fees will not be refunded if you return Items for change of mind or if you made an incorrect selection, including if you ordered the incorrect size, colour etc.
              3. Items can only be returned under these Terms and under the Returns Policy. The Returns Policy forms a part of these Terms.
              4. If sass & bide processes a refund under these Terms, we will use reasonable endeavours to process the refund as soon as practicable. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. sass & bide is not liable for any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.
            8. Promotions and Discounts
              1. The Items, Prices, and promotions that are offered on the Site may not correspond to those in a sass & bide Store.
              2. You may receive online offers and promotions, whether mailed to your home, distributed in a sass & bide store or emailed to you, which include a promotional or coupon code (Code) for use when shopping on our Site. It is your responsibility to ensure the Code is valid, and that you enter the Code at the time of placing an Order. We cannot apply the Code after you have submitted your Order. Separate terms may apply to the use of the Code. Please read these carefully to make sure they apply to your purchase from sass & bide. Any Code is non-transferable and may not be used in conjunction with other offers.
              3. All references to times in promotions are based on the local time in Sydney, Australia, unless stated otherwise.
            9. Gift Vouchers
              1. Gift Vouchers cannot be used for the payment of credit or store accounts. Gift Vouchers are not redeemable for cash and cannot be exchanged.
              2. Gift Vouchers expire 36 months from the issue date, which is the date on which sass & bide issued the Gift Voucher and not the date you received the Gift Voucher. Any unused amount after the expiry date of the Gift Voucher will not be refunded or credited.
            10. Privacy
              1. Personal Information, such as contact details, that you provide to us during the Order process will be kept and used by us under sass & bide's Privacy Policy.
            11. Risk & Liability
              1. Risk and title in the Items passes to you on the date and time of delivery of the Items to the Agent.
              2. Our Items come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
              3. sass & bide may provide an additional warranty in addition to your Consumer Law rights and remedies.  Any warranties given by sass & bide provide you with benefits in addition to the Australian Consumer Law rights and remedies. When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product you have purchased. Please refer to product packaging and brochures to determine the warranty term and warranty conditions for your purchase.
              4. sass & bide excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.
              5. You represent and warrant to sass & bide that sass & bide will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
              6. Our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
            12. General
              1. sass & bide reserves the right at all times to make changes to these Terms. Any variations to these Terms will take effect from posting on the Site. The Terms which apply at the time of Order are those that govern your relationship with sass & bide with respect to that Order.
              2. Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.
              3. A failure or delay by sass & bide to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and the exercise of a power or right by sass & bide does not preclude its future exercise or the exercise of any power or right.
              4. See sass & bide's Site Terms for further information on trade marks, copyright and other applicable terms.
              5. The laws of New South Wales, Australia govern this agreement. Your transaction is deemed to have taken place in Sydney, New South Wales
            13. Win A $1000 sass & bide Wardrobe Competition
              1. Information on how to enter and the prize from part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these.
              2. Entry is open to Australian and New Zealand residents only
              3. To win you must sign up opting in for emails and create an online account on sassandbide.com
              4. Only one entry per person will be permitted.
              5. Incomplete, indecipherable or illegible entries will be deemed invalid
              6. Promotion is open from 7am 18th May 2023 to 11:59pm AEDT 15th June 2023
              7. One winner will be announced on the 16th of June and contacted directly by email or phone and published online at sassandbide.com from Friday 16th June 2023 for 28 days
              8. In the instance where the original winner doesn’t claim the prize then a redraw will take place, the re-draw winner will be notified by email or phone
              9. The winner will receive a $1000 online gift card to be spent on full price product, excluding leather (incl. GST)
              10. Online Gift Card will be valid for 3 years from the date of issue. You must create an account and be signed up to email to be eligible. To redeem the voucher you must be logged in, voucher will be assigned to your account, not valid on guest checkouts
              11. The voucher cannot be redeemed against a prior purchase. No rainchecks. Not redeemable for cash. Not transferrable
              12. Subject to the unclaimed prize draw clause, if for any reason the winner does not take the prize (or an element of the prize), then the prize (or that element of the prize) will be forfeited
              13. sass & bide reserves the right to cancel orders outside these conditions
              14. Refunds or credit notes provided will reflect the final purchase price of the item, rather than the original ticket price
              15. The offer is subject to our general terms and conditions and delivery, returns and privacy policies available at sassandbide.com
              16. By entering this competition you acknowledge that the promotion is in no way sponsored, endorsed, administered by or associated with Facebook or Instagram.
              17. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the sass & bide reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate
              18. sass & bide collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, and prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. sass & bide may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update or correct information to sass & bide. All entries become the property of sass & bide
              19. Please note that entry into this competition is deemed automatic consent to be added to sass & bide's database

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