FREE SHIPPING ON ALL UK ORDERS
Offer valid only for customers shipping to an address in the United Kingdom.
SHIPPING CHARGES / DELIVERY TIMES
Below are the shipping charges and delivery times for orders placed by 10:00 A.M Monday - Friday Australian Eastern Standard Time (excluding public holidays):
|Capital City||FREE||2-3 business days|
|Other||FREE||3-5 business days|
*All charges are inclusive of GST. You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.
**These are estimated delivery times only, and unfortunately we are not able to guarantee them. sass & bide will not be liable for any delay in delivery. In particular, orders placed during Sale or Promotional periods may be subject to delay.
TRACKING YOUR ORDER
Your order will be delivered via DHL express, whereby you can track your order easily and in a timely manner. Your signature will be requested upon delivery. Orders placed on the weekend will usually be processed within 24 hours of the next business day. Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.
If you have any questions relating to your delivery, please contact our Customer Service team here from Monday - Friday, 9am - 5pm AEST (excluding public holidays), or email us at firstname.lastname@example.org.
PLEASE NOTE: We do not ship to PO Boxes, or Parcel Lockers.
All Import fees must be paid by the recipient. If you refuse a shipment from sass & bide you must pay for the original shipping charges, any import & duty fees that are incurred on the package, and the cost of returning the package to sass & bide. This amount will be deducted from your refund.
DUTIES AND TAXES
All UK orders are sent via a DTP basis which means any duty & import fees must be paid by the recipient. If you refuse a shipment from sass & bide you must pay for the original shipping charges, any import & duty fees that are incurred on the package, and the cost of returning the package to sass & bide. This amount will be deducted from your refund.
All UK orders are exempt from Australian taxes and the price shown reflects this. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift”, even if the order is placed with the intention of sending to a gift recipient.
Upon arrival of your order into the UK, the courier company will contact you regarding details on collecting your order. Please allow 1-2 business days for this to be processed.